The Internal Customer Feedback (ICF) System automates the administrative management of the Internal Customer Feedback process outlined in Lanny Goodman's book The End of Management.

The ICF System offers the following features:

• Standard open-ended question set fully customizable for your company's needs
• Internal Customer/Vendor relationship list creation tool
• Publish the Customer/Vendor list and allow opt-ins up to a maximum number you specify
• "Escrow" for accumlating questionnaires from review teamss without access to each otheres' responses
• Collation and publication of responses to review team members
• Flag questions to be stripped out and sent to HR
• Attach reviewee's individual performance plan to review team record
• Multiple-choice feedback questionnaire for review team members

In short, the ICF provides complete administrative support for the Internal Customer Review process, freeing up your HR staff.

Call Lanny Goodman at 5050.884.7300 for more information.